WP1 User needs and wants (CERTH) 

The work starts (WP1) with the identification of the different types of problems that MI end users of PT have to face; based on this initial identification, users will be clustered according to type and degree of impairment and related mobility difficulties. The work will include a literature survey and private interviews with persons that experience mobility difficulties and PT operators. Best practices in all-inclusive PT systems will be identified and benchmarked, while the results of this activity will be accessible through a benchmarking database. The collected needs will be integrated in a novel functional requirements model. Finally, in this WP, priority implementation scenarios will be defined addressing all related issues: PT mode, user groups, aids and processed, etc. Whenever possible, the work of this WP will be made in cooperation with the project “MEDIATE”.